Shipping Policy

Last updated: 1 October 2026

At TapGrow, we aim to make ordering simple and transparent. This Shipping Policy explains how your TapGrow order is processed, shipped and delivered.

Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for your order to be prepared and dispatched.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where tracking is available.

Delivery Times

For deliveries within Ireland, our current estimated delivery time is:

5–12 business days after dispatch.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to circumstances outside our control, including carrier delays, customs procedures, weather, peak periods or other unforeseen disruptions.

We recommend allowing the full estimated delivery period before contacting us regarding a delayed order.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, TapGrow may offer free shipping promotions or other delivery offers.

Tracking

Where tracking is available, tracking details will be provided by email once your order has been dispatched.

Please note that tracking information may take some time to become active after an order has been shipped.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

If an order is returned to us or the carrier because an incorrect or incomplete address was provided, please contact us so that we can discuss the available options.

Additional delivery charges may apply where a new shipment is required because of an incorrect address supplied by the customer.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at:

support@tapgrow.ie

We will investigate the shipment and help determine the next appropriate step.

If an order is confirmed as lost in transit, we will work with the relevant delivery provider to resolve the issue in accordance with your consumer rights.

Damaged Orders

If your TapGrow product arrives damaged, please contact us as soon as reasonably possible and provide photographs of the product and packaging.

We will assess the issue and arrange an appropriate solution in accordance with applicable consumer law.

Customs, Duties and Taxes

For orders delivered within Ireland, any applicable taxes and charges will be handled in accordance with the applicable rules for your order.

For international orders, if we offer them in the future, additional customs duties, taxes or import charges may apply depending on the destination country. Any such charges that are legally payable by the customer will be communicated where applicable.

Your Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights you may have under applicable Irish or European consumer protection law.

Where statutory consumer rights provide protections beyond this policy, those rights will continue to apply.

Contact Us

If you have any questions about your order or delivery, please contact us:

Email: support@tapgrow.ie

TapGrow
Ireland