Refund policy

Returns & Refund Policy

Last updated: 1 October 2026

At TapGrow, we want you to be satisfied with your purchase. This policy explains your cancellation, return and refund rights when purchasing from TapGrow.

Your Right to Cancel

If you are a consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving the goods, without having to give a reason, subject to applicable legal exceptions.

If you wish to exercise this right, please contact us at:

support@tapgrow.ie

Please clearly state that you wish to cancel your order and include your order number.

Returning an Item

If you cancel your purchase under the applicable cooling-off period, you must return the goods to us without undue delay and generally no later than 14 days after informing us of your decision to cancel.

The goods should be returned in a condition that allows us to assess their nature, characteristics and functioning.

You may be responsible for the direct cost of returning the goods where applicable and where you were informed of this responsibility before completing your purchase.

Refunds

Where you validly cancel an order under your statutory cancellation rights, we will process your refund in accordance with applicable consumer law.

Refunds will generally include the payments received from you for the goods and, where legally required, the applicable standard delivery charge.

Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back.

Refunds will normally be made using the same payment method used for the original transaction, unless another method has been agreed with you.

Faulty, Damaged or Incorrect Items

Your statutory rights are not affected if your product is faulty, damaged or does not conform to the contract.

If you receive a product that is faulty, damaged or incorrect, please contact:

support@tapgrow.ie

Please include your order number and, where appropriate, photographs showing the issue.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, refund or another appropriate remedy.

Items Damaged During Delivery

If your TapGrow product arrives damaged, please contact us as soon as reasonably possible after delivery.

Please provide photographs of the product and packaging where possible so that we can investigate the issue with the delivery provider.

This does not affect your statutory consumer rights.

Non-Returnable Items

Certain goods may be excluded from cancellation rights where an applicable legal exception applies.

Where a legal exception applies to a particular product, this will be communicated before purchase.

Personalised Products

If you purchase a product that has been personalised or made specifically according to your instructions, statutory cancellation rights may be affected where an applicable legal exception applies.

Any applicable exception will be communicated before purchase.

Exchanges

We do not operate a general exchange programme.

If your product is faulty, damaged, incorrect or otherwise covered by your statutory consumer rights, please contact us and we will provide an appropriate remedy in accordance with applicable law.